Indonesia Wooden Barrel Fermentation

• We deliver our Products to all UAE. Shipping will be done by a third-party courier.
• Delivery within UAE cities shall be in 1 – 3 working days. UAE Delivery Fees will be mentioned on the checkout page depending on the total amount purchased or weight. Avoid any delivery delay by providing your full address along with your contact details.
• You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery.
• As of now, we are offering free shipping on all our products delivered in UAE with order value 150 AED or more

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Cancelation Policy

Customer can cancel order within 48 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up 15 days for the refund transfer to be completed.

Returns 
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 
- Gift cards  

To complete your return, we require a receipt or proof of purchase. 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (Refunds will be done only through the Original Mode of Payment)

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@falconroasters.com. 

Sale items  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Falcon Coffee Roasters , Nad Al Hammar, Dubai, United Arab Emirates P.O. BOX:  213415